Frequently Ask Questions [FAQ]

Minimum Order & Change Order
  • 1x20ft container, Mix design is allowed with minimum 10pcs / design.
  • 1x20ft is equal with 60 pcs peacock chairs. If the order not peacock chairs, please make resume with details orders ( models and quantity ) , so we can help to calculate total CBM. We will inform you if the order is already fit 1x20ft or need adjustment.
  • Change order not allowed after start on production progress.
Production Time, Sample, & Packing
  • Production time 10-12 weeks after down payment received.
  • Sample cost will be charged for new customer, including shipping cost, Free sample applied for regular buyer.
  • Wrapping Paper ( export standard for sea shipping )Box ( Base on request ). Extra service cost for special packaging, labelling and  other.

Payment Term & Cancellation
  • FOB Term : 50% Down payment, 50% after days receiving copy document ( Copy bill of landing, Invoice, Packing List, etc. ) before shipment .
  • No cancellation order after down payment received. No Refund.




Guaranty & Complaint
  • Providing extra product units during shipment as a form of warranty, but only for certain products.
  • Product claims ultimately within 5 days after the goods received and must also have a picture include. without such complaint the goods are deemed accepted. Claim / Replacement will be deduct in the next invoice. No refund/Transfer back
Private label / EOM
  • Customers can choose the current products in our stock or use their own design. We can customize the size, color, style according to request.
  • Customers can request to use standard packaging or carton packaging with their own pre-printed logo and code number for shipping process.
  • We can install your brand/logo, we can also help you to develop and design the logo you want.
Cost
  • The estimated price of the product can only be determined after adjusting the product selection variations with the packaging chosen by the customer.